Your assistant for everyday life and emergency

For 40 years Mutuaide has been committed to providing its private and corporate customers with the best services possible, helping them face the vagaries of life, from the everyday to the most extreme situations.

CARE

At any moment in your life, we are there to help you through difficult times.

HOME

Immediate solutions in the event of damage or problems occurring in home, building or business premises

MOBILITY

A range of solutions to insure every type of vehicle

TRAVEL

A range of solutions to insure your trips within France and elsewhere.

SPORT

Medical coverage of sports events, assistance to athletes.

Mutuaide staff talk about their daily duties

Passionate, committed professionals

available 24/7 to provide you with comfort, support and solutions

Assistance coordinators

Languages
spoken

A single point of contact

to co-ordinate all services to the level of quality and efficiency required by your situation

Field service representatives
for our customers

Countries
covered

Ever more digital, ever more connected

in order to remain reliable and efficient at all times, even in the most critical situations

DIGITal Life

Home assistance webapp

An innovative service that optimises and digitalises the health assistance customer journey through a web app

GABRIEL

The mobility assistance app.

Quick access to your assistance services. Every time you call you are identified and geo-located 24/7.

DIGITal Auto

Roadside assistance webaap

Improves the customer experience at the time of the incident by facilitating geolocation and real-time access to services on their mobile.

Mutuaide’s commitment

to proactive social responsibility

Implement a responsible employer policy

Put quality of working life at the heart of the company’s concerns
Strengthen managerial values of proximity and support
Encourage employees to express themselves directly and foster collaborative work
Develop internal communications
Promote our values of mutual support and diversity

#1

Act as a responsible and sustainable partner

Renew our quality commitment, notably through ISO certification
Renew our Ecovadis application (CSR ranking)
Develop direct distribution

#2

Contribute to civil progress

Develop partnerships with local associations and sheltered workshops
Take part in solidarity actions

#3

Take action to protect the environment

Reduce our direct environmental footprint
Encourage responsible behaviour
Put in place and monitor our Company Mobility Plan: measures to optimise travel in connection with our activities

#4

quality and excellence

are part of our DNA

Mutuaide activities certified by an indisputable ISO 9001:2015 which applies to :

Road side assistance
Assistance to travelers in France and abroad
Healthcare and home assistance
Concierge service
Phone callrouting
Medical coverage of sports events and other events
Affinity insurance solutions services

Mutuaide ISO9001 certificate - 2015 version

Contact us