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Complaints

We are very attentive to bring you a quality service, do not hesitate to inform us of your dissatisfaction, if you wish to make a complaint, you can contact us by email: qualite.assistance@mutuaide.fr

or by mail :
Mutuaide Assistance – Service Qualité Clients
8/14 avenue des Frères Lumière 94360 Bry -sur- Marne, France

Mutuaide Assistance undertakes to acknowledge receipt of your claim within a maximum of 10 days from receipt and to process it within two months at most.
As a last resort, you can contact the Ombudsman by mail, without prejudice to your right to take legal action. To seize the Ombudsman, write to La Médiation de l’Assurance TSA 50110 75441 Paris Cedex 09, France.