Your assistant for everyday life and emergency

For over 35 years Mutuaide has been committed to providing its private and corporate customers with the best services possible, in full compliance with their day-to-day or extreme emergency needs.

MUTUAIDE

CONNECT

State-of-the-art technology for remote security of property and persons.

MUTUAIDE

LIFE

At any moment in your life, we are there to help you through difficult times.

MUTUAIDE

MOBILITY

A range of solutions to insure your trips within France and elsewhere.

MUTUAIDE

SPORT

Medical coverage of sports events, assistance to athletes.

MUTUAIDE

SERVICES

Conciergerie, phone call routing, crisis management, human services, home improvement

Mutuaide staff talk about their daily duties

passionate professionals committed

to bringing you comfort, support and solutions 24/7

Assistants

Languages
spoken

a single interlocutor

to co-ordinate all services to the level of quality and efficiency required by your current situation

Field service representatives
for our customers

Countries
covered

Ever more digital, ever more connected

to stay reliable and efficient, even in the most critical situations

DATI WATCH

Connected watch

Lone Worker Alarm feature
to ensure safety
of people working partly
alone.

GABRIEL

Assistant app

Quick access to your assistance services. Every time you call you are identified and geo-located 24/7.

BOX HABITAT

A remote surveillance solution

An autonomous and connected remote surveillance device to always keep an eye on your home.

Mutuaide’s commitment

to proactive social responsibility

Implement a responsible employer policy

Put quality of working life at the heart of company’s concerns
Strengthen managerial values of involvement and support
Encourage direct expression of employees’ opinions and collaborative work
Develop internal communication
Boost our values of mutual aid and diversity

#1

Be a responsible and stable partner

Renew our commitment to quality, notably the ISO certificiation
Renew our account with Ecovadis (Corporate Social Responsibility ranking)
Develop direct distribution

#2

Contribute to civil progress

Develop partnerships with local non-profit organizations and appropriate businesses
Take part in solidarity actions

#3

Contribute to environmental conservation

Reduce our direct environmental footprint
Encourage responsible behavior
Implement and follow our Travel Plan – a set of measures aimed at optimizing business travel

#4

quality and excellence

are part of our DNA

Mutuaide ISO9001 certificate, 2015 version

Certification which guarantees the product’s compliance with a defined reference standard, recognized by customers and professionals

A norm to set quality management standards for more efficiency and customer satisfaction

Human Services business managed by an approved organization

Labelled by CNIL for personal data governance

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