In tune with our customers’ needs

“Our development team is comprised of men and women who share all of Mutuaide’s values in order to fulfil the needs of our customers.
For more than 40 years now, Mutuaide, a subsidiary of the Groupama Group, has been helping its partners to develop tailored and white-label offers of insurance, assistance and services.”

Charles César – Head of Development and Customer Relations

Assistance, Insurance, Services : a team to support your development projects

To satisfy our customers’ needs, we innovate by providing you with the best solutions in 4 areas of expertise in France, Europe and international.

Travel – Mobility

Nathalie Celton

Head of Travel / Mobility
Email : voyages-loisirs@mutuaide.fr

“Our priority will always be to support our partners in their transformation, offer them new solutions and enable them to remain present on the ground and responsive so as to be able to better protect their customers.”

Our team is composed of four account managers: Tiphaine Ambs, Orégan Aoustin, Marie Vincent and Hervé Blondel at your service.

Insurance – Mutual Insurers

Patrick Bach

Head of Insurance and mutual Insurers

Email : assurance.mutuelle@mutuaide.fr

« We work day to day alongside our insurance partners to help them craft the best possible offers to gain the loyalty of their customers and open up new markets.»

Our team is composed of : Boujemaa Khaldi et Priscila Boiron.

Affinity – Auto

Arnaud Hozatte

Head of Affinity-Auto

Email : affinitaire@mutuaide.fr

“As the European specialist in affinity insurance, Mutuaide underwrites single or packaged cover for insurance, assistance and services, co-crafted with its partner brokers. The idea is to offer them new solutions in line with their expectations: cover that says what it does and does what it says !”

Our team is composed of two account manager Charlotte Sabotier and Sofia Monsif at your service.

Sport – International

Yann Caillet

Head of Sport and International

Email : sport@mutuaide.fr

“Because you need a team to win, for more than 20 years now Mutuaide has been bringing together the best specialists to provide tailored solutions for your sporting events in France and abroad: risk audits, medical coverage, field hospitals, medical assistance, repatriation and insurance.”

Our team is composed of one account manager Alexia Charpentier at your service.


Your commercial contact remains your privileged interlocutor, he will be able to benefit from the Mutuaide synergy to ensure optimal quality of service.

« The customer relations division is composed of a versatile 9-person team based at the Mutuaide head office in the Paris region.


The team is available for customers and partners from Monday to Friday from 9 am to 6 pm, to respond to all their day-to-day needs and requests (case follow-up, updating of notices, pricing, etc.).


The customer relations team is both quick and efficient.”»


Carole Poupet, Head of Customer Relations