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Companies, non-profit organizations, federations, mutual insurances

Private customers

French network

International network

Indemnisation claims

Automobiles and fleet

+33 1 55 98 87 96

Human services

+33 1 55 98 87 95

Sports and cultural events

Customer claims

We strive to offer you quality  service. Please do not hesitate to share your dissatisfaction. If you wish to file a complaint, please email us at :

or send us a letter to :
Mutuaide Assistance – Service Qualité Clients
126 rue de la Piazza, CS 20010 – 93196 Noisy le Grand CEDEX

Mutuaide Assistance will acknowledge receipt of your claim within a maximum of 10 days of receiving it and process it within two months at the latest.
As a last resort, you can contact a Mediator by post. This will not prejudice any right to file an application with the competent court. To contact a Mediator, please write to La Médiation de l’Assurance TSA 50110 75441 Paris Cedex 09, France.