Contact us

Need information ?

Companies, non-profit organizations, federations, mutual insurances

Private customers

French network

International network

Indemnisation claims

indemnisations@mutuaide.fr

+33 1 55 98 87 93

Automobiles and fleet

contact_flottes@mutuaide.fr

+33 1 55 98 87 96

Human services

contactclient_sap@mutuaide.fr

+33 1 55 98 87 95

Sports and cultural events

Customer claims

We strive to offer you quality  service. Please do not hesitate to share your dissatisfaction. If you wish to file a complaint, please email us at : qualite.assistance@mutuaide.fr

or send us a letter to :
Mutuaide Assistance – Service Qualité Clients
8/14 avenue des Frères Lumière 94360 Bry -sur- Marne, France

Mutuaide Assistance will acknowledge receipt of your claim within a maximum of 10 days of receiving it and process it within two months at the latest.
As a last resort, you can contact a Mediator by post. This will not prejudice any right to file an application with the competent court. To contact a Mediator, please write to La Médiation de l’Assurance TSA 50110 75441 Paris Cedex 09, France.