Contact us
Need information ?
Brokers
Companies, non-profit organizations, federations, mutual insurances
Private customers
French network
contact_prestataire@mutuaide.fr
+33 1 55 98 87 94
International network
international_network@mutuaide.fr
+33 1 55 98 87 92
Indemnisation claims
+33 1 55 98 87 93
Automobiles and fleet
+33 1 55 98 87 96
Human services
+33 1 55 98 87 95
Sports and cultural events
Journalists
Customer claims
We strive to offer you quality service. Please do not hesitate to share your dissatisfaction. If you wish to file a complaint, please email us at : qualite.assistance@mutuaide.fr
or send us a letter to :
Mutuaide Assistance – Service Qualité Clients
8/14 avenue des Frères Lumière 94360 Bry -sur- Marne, France
Mutuaide Assistance will acknowledge receipt of your claim within a maximum of 10 days of receiving it and process it within two months at the latest.
As a last resort, you can contact a Mediator by post. This will not prejudice any right to file an application with the competent court. To contact a Mediator, please write to La Médiation de l’Assurance TSA 50110 75441 Paris Cedex 09, France.