Personal Accident Assistance
An essential offer to complete your healthcare offer
The tailored personal accident assistance offer for your policies
Personal Accident Assistance
The Mutuaide personal accident assistance offer complements the healthcare offer and covers your policyholders in times of difficulty (death, disability, etc.), through individual or group policies, with types of cover either included or optional.
The types of assistance cover provided in the personal accident assistance policies can complement the healthcare offer by providing additional and/or specific services in relation to the situation covered. It also offers services identical to the healthcare offer to enable beneficiaries to combine cover and thus obtain longer-term benefits.
Assistance
- Healthcare assistance (occupational therapist, psychological support, help with professional retraining, etc.)
- 24/7 accessibility for assistance at any time
- A national network of healthcare service providers
Services
- A digital assistance journey with the possibility of tracking a file online
- Quality surveys sent for each file
- Annual quality satisfaction surveys
Solutions adapted to the needs of policyholders
The Mutuaide personal accident assistance offer helps your beneficiaries cope with the vagaries of life. The types of personal accident cover offered in your assistance policies covers the consequences of such an event both for your beneficiary and their family members. To this end, we offer cover adapted to the following 5 situations that may arise in life:
Loss of employment
Arrangement for a family member to come and stay, childcare, etc.
Accident in life
Psychological support, pet care, school run, etc.
Death
Funeral arrangements, advice on procedures, etc.
Temporary or permanent disability
Meal delivery, transport of a dependent person, etc.
Dependence / loss of autonomy
Assessment by an occupational therapist, remote assistance, care assistant, etc.
Dependence / loss of autonomy
Assessment by an occupational therapist, remote assistance, care assistant, etc.
Temporary or permanent disability
Meal delivery, transport of a dependent person, etc.
Accident in life
Psychological support, pet care, school run, etc.
Loss of employment
Arrangement for a family member to come and stay, childcare, etc.
Death
Funeral arrangements, advice on procedures, securing of property, etc.
Dependence / loss of autonomy
Assessment by an occupational therapist, remote assistance, care assistant, etc.
Temporary or permanent disability
Meal delivery, transport of a dependent person, etc.
Accident in life
Psychological support, pet care, school run, etc.
Loss of employment
Arrangement for a family member to come and stay, childcare, etc.
Death
Funeral arrangements, advice on procedures, securing of property, etc.
The strength of a network of health providers
Mutuaide’s network of healthcare providers extends throughout France. It comprises qualified service providers, represented by national and local organizations (associations, private organizations, etc.). Mutuaide monitors the satisfaction of its service providers on a daily basis to ensure the quality of the services provided to beneficiaries.
The advantage of Mutuaide: a seamless customer journey with digital tracking of assistance files.
The strength of a network of health providers
Mutuaide’s network of healthcare providers extends throughout France. It comprises qualified service providers, represented by national and local organizations (associations, private organizations, etc.). Mutuaide monitors the satisfaction of its service providers on a daily basis to ensure the quality of the services provided to beneficiaries.
The advantage of Mutuaide: a seamless customer journey with digital tracking of assistance files.
Our know-how
Because people, listening and proximity are part of our DNA, we have been committed for more than 40 years to providing high-quality, personalized, innovative services to our customers and their policyholders. The right offers combined with an extensive network of service providers, as well as trained and available assistance coordinators, guarantee you peace of mind in offering your policyholders the best possible cover.
The advantage of Mutuaide: A “Health Lab” analyses customer needs, monitors market developments and searches for the most appropriate solutions for continuous improvement of the personal accident assistance offer.
Patrick Bach
Head of Assurance – Mutuelle
Your day-to-day contact
Your day-to-day contact
“Our personal accident assistance offer provides your policyholders with support, accompaniment and solutions during a difficult time in their life. Let’s together give them what they need.”
Our division, composed of two account managers, Boujemaa Khaldi, will support you throughout our partnership.
Everything you need to know
about the personal accident assistance offer
When can we offer an occupational therapist?
We can offer an occupational therapist for a loss of autonomy or when an illness is diagnosed with significant consequences for the state of health and everyday life of the patient. An occupational therapist can assess the home and recommend improvements to help manage the disability of the person concerned. This assessment is complemented by personalized follow-up and support for the beneficiary (advice on financial aid, service provider recommendations for works to be carried out, etc.).
What can we offer someone who is self-employed in the event of permanent disability?
The target of self-employed workers is very disparate in terms of needs, as they represent different ages and different family situations. However, we offer cover to support them temporarily in the professional sphere (legal advice, taxi to professional appointments, arrangement for a family member to come and stay), as well as in the family sphere (childcare, pet care, home help, etc.). We also offer services when the health problem has a long-term impact (professional assessment and/or retraining, medical and social support, etc.).
How can we support caregivers?
Assistance policies linked to personal accident insurance can offer cover for people with loss of autonomy as well as for their caregivers, with cover such as:
- Support for the caregiver with regard to administrative procedures and obtaining financial assistance
- Services to give the caregiver respite (meal delivery, delivery of medication, care assistance, etc.)
- Accompaniment of the patient to medical appointments to give the caregiver respite
The complementary offers under the Care offer
Santé
Nos solutions d’assistance et de services santé constituent des garanties indispensables dans vos contrats santé.
Obsèques
Nos solutions d’assistance et de services obsèques mettent tout en œuvre pour accompagner les assurés et leur famille.
Digital Santé
Un service innovant qui optimise et digitalise le parcours client pour un suivi de la prise en charge de l’assuré.