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Your assistant for everyday life and emergency

Your assistant for everyday life and emergency

For 40 years Mutuaide has been committed to providing its private and corporate customers with the best services possible, helping them face the vagaries of life, from the everyday to the most extreme situations. 

Mutuaide plus qu'un prestataire, un partenaire en assurance assistance services

A complete, bespoke white-label solution designed around five key service areas:

CARE

At any moment in your life, we are there to help you through difficult times.

HOME

Immediate solutions in the event of damage or problems occurring in home, building or business premises

MOBILITY

A range of solutions to insure every type of vehicle

TRAVEL

A range of solutions to insure your trips within France and elsewhere.

SPORT

Medical coverage of sports events, assistance to athletes.

A single point of contact

To co-ordinate all services to the level of quality and efficiency required by your situation

As committed and passionate professionals, we are here for your clients 24/7, delivering comfort, support, and effective solutions.

Field service representatives for your customers

Assistance coordinators to support your policyholders

Ever more digital, ever more connected

in order to remain reliable and efficient at all times, even in the most critical situations

DIGITal Life

Home assistance webapp

An innovative service that optimises and digitalises the health assistance customer journey through a web app

GABRIEL

The mobility assistance app.

Quick access to your assistance services. Every time you call you are identified and geo-located 24/7.

DIGITal Auto

Roadside assistance webaap

Improves the customer experience at the time of the incident by facilitating geolocation and real-time access to services on their mobile.

Mutuaide’s commitment
to proactive social responsibility

Implement a responsible employer policy

  • Put quality of working life at the heart of the company’s concerns

  • Strengthen managerial values of proximity and support

  • Encourage employees to express themselves directly and foster collaborative work

  • Develop internal communications

  • Promote our values of mutual support and diversity

#1

Act as a responsible and sustainable partner

  • Renew our quality commitment, notably through ISO certification
  • Renew our Ecovadis application (CSR ranking)
  • Develop direct distribution
#2

Contribute to civil progress

  • Develop partnerships with local associations and sheltered workshops
  • Take part in solidarity actions
#3

Take action to protect the environment

  • Reduce our direct environmental footprint
  • Encourage responsible behaviour
  • Put in place and monitor our Company Mobility Plan: measures to optimise travel in connection with our activities
#4
quality and excellence
are part of our DNA

Mutuaide activities certified by an indisputable ISO 9001:2015 which applies to :

  • Road side assistance
  • Assistance to travelers in France and abroad
  • Healthcare and home assistance
  • Concierge service
  • Phone callrouting
  • Medical coverage of sports events and other events
  • Affinity insurance solutions services
Certification ISO 9001 Mutuaide
Mutuaide ISO9001 certificate - 2015 version