Care Offer
The simple and innovative offer designed to simplify the daily lives of your beneficiaries
An offer tailored to whatever health problems arise
Care offer
Simple and innovative, Mutuaide’s healthcare offer is suitable for individual or group policies and is designed to provide the most comprehensive solutions for your policyholders thanks to the cover provided, whether included or optional.
Very often, the general public is unfamiliar with or does not properly understand the purpose of healthcare assistance. At Mutuaide, we help your beneficiaries understand their assistance policy by presenting the types of cover provided according to various situations that may arise in life, and we help you to promote them according to the targeted profiles.
Assistance
- Healthcare assistance (childcare, meal delivery, care assistant, etc.)
- 24/7 accessibility for assistance at any time
- A national network of healthcare service providers
Services
- A digital assistance journey with the possibility of tracking a file online
- Quality surveys sent for each file
- Annual quality satisfaction surveys
Solutions adapted to the needs of policyholders
Mutuaide supports your beneficiaries as soon as a health problem arises, thanks to the implementation of assistance cover adapted to the situation in question.
Hence, as soon as they call for assistance, your policyholder will be offered the solution they need to ensure their day-to-day tasks continue to get done.
Parenting
Early childhood advice, support for a complicated birth, etc.
Hospitalization
Childcare, delivery of medication, housework, remote assistance, etc.
Critical illness
Assessment by an occupational therapist, arrangement for a family member to come and stay, etc.
Help for caregivers
Advice on procedures, range of respite services for the caregiver, legal information, etc.
Loss of a family member
Funeral arrangements, advice on procedures, psychological support, etc.
Parenting
Early childhood advice, support for a complicated birth, etc.
Help for caregivers
Advice on procedures, range of respite services for the caregiver, legal information, etc.
Hospitalization
Childcare, delivery of medication, housework, remote assistance, etc.
Loss of a family member
Funeral arrangements, advice on procedures, psychological support, etc.
Critical illness
Assessment by an occupational therapist, range of services in the event of chemotherapy, arrangement for a family member to come and stay, etc.
Parenting
Early childhood advice, support for a complicated birth, etc
Help for caregivers
Advice on procedures, range of respite services for the caregiver, legal information, etc.
Hospitalization
Childcare, delivery of medication, housework, remote assistance, etc.
Loss of a family member
Funeral arrangements, advice on procedures, psychological support, etc.
Critical illness
Assessment by an occupational therapist, range of services in the event of chemotherapy, arrangement for a family member to come and stay, etc.
An available and attentive assistance service
Attentive and empathetic assistance coordinators available 24/7, able to offer the right cover under the policy according to the needs identified through a diagnosis. They are also a valuable source of advice thanks to their experience and training.
Advantage of Mutuaide: a seamless customer journey with digital tracking of assistance files.
An available and attentive assistance service
Attentive and empathetic assistance coordinators available 24/7, able to offer the right cover under the policy according to the needs identified through a diagnosis. They are also a valuable source of advice thanks to their experience and training.
Advantage of Mutuaide: a seamless customer journey with digital tracking of assistance files.
Our know-how
Because people, listening and proximity are part of our DNA, we have been committed for more than 40 years to providing high-quality, personalized, innovative services to our customers and their policyholders. The right offers combined with an extensive network of service providers, as well as trained and available assistance coordinators, guarantee you peace of mind in offering your policyholders the best possible cover.
The advantage of Mutuaide: A “Health Lab” analyses customer needs, monitors market developments and searches for the most appropriate solutions for continuous improvement of the healthcare offer.
Patrick Bach
Head of Assurance – Mutuelle
Your day-to-day contact
Your day-to-day contact
“Our healthcare offer provides your beneficiaries with support, comfort and solutions. Let’s work together to provide your policyholders with the best services.”
Our division, composed of two account managers, Boujemaa Khaldi, will be able to support you throughout our partnership.
Everything you need to know about the healthcare offer
For what type of procedure can medical and social support be of help to a beneficiary?
- Death: Assistance with post-mortem administrative procedures (what declarations / in what order / within what timeframe), help to reorganize affairs after death, etc.
- Critical illness: Help with procedures to obtain a status (disability, long-term illness, etc.), information about conditions, steps to secure help with shopping / a retirement home able to cater for the condition, etc.
- Carers: Help with procedures to find a nursing home, help with setting up assistance, guardianship/limited guardianship, etc.
- Parenthood: Help with steps to secure childcare, to obtain recognition for a child’s disability or long-term illness, help to reorganize affairs following the loss of a parent, etc.
- Hospitalization: Needs assessment, help in setting up a hospital bed at home, a home nurse, a care assistant, support for securing financial assistance, etc.
Do we offer a remote assistance service?
We offer a remote assistance service through a partnership.
What type of psychological support do we offer?
- Psychological support by telephone helpline
- Crisis management (for a group, with analysis of the situation and recommendations)
- Face-to-face psychological support for children (cyberbullying, school bullying, etc.)
Do we offer assistance cover for healthcare offers for cats and dogs?
Yes, we can offer our 4-legged friends assistance cover in the event of immobilization of the owner, as well as in the event of hospitalization of the animal, such as:
- Pet care and transport
- Psychological support in the event of death of the animal
- Support for the beneficiary in the event of escape / loss of the animal
- Veterinary teleconsultation…
What are critical illnesses?
These are illnesses involving lengthy treatment with significant consequences for the beneficiary, whether on their physical or mental condition or on the organization of their daily and family life.
The following conditions are, for example, considered critical illnesses: Cancer, Multiple Sclerosis, Parkinson’s disease and Alzheimer’s disease.
Les offres complémentaires de l’offre Santé
Prévoyance
Une offre prévoyance complémentaire à l’offre santé afin de compléter vos solutions pour vos assurés.
Digital Santé
Un service innovant qui optimise et digitalise le parcours client pour un suivi de la prise en charge de l’assuré.
Obsèques
Nos solutions d’assistance et de services obsèques mettent tout en œuvre pour accompagner les assurés et leur famille.