Home assistance
Benefit from tailored home assistance, fully customizable as a white label and adapted to your needs
Examples of home assistance cover
In the event of damage to your home
Damage while you are away
Early return home to attend to the damage in the home
- Transport costs
Recovery of a vehicle left at the location of the trip as a result of the beneficiary’s early return
- Transport costs
Security for property rendered vulnerable
- Up to 48 consecutive hours after the occurrence of the damage
Property rendered uninhabitable
Temporary accommodation (hotel, apartment, guest house, etc.)
- Up to €80/night, 5 nights maximum
Transfer of beneficiaries to a relative
- Transport costs
Transfer of beneficiaries home once it is inhabitable again
- Transport costs
Rental of a utility vehicle to transport belongings
- Up to €310
Removal (within a range of 50 km and within 60 days following the damage)
- Up to €1,500 (transport, materials and labour)
Cleaning of the damaged home
- Up to €750 per event
Destroyed personal effects
Emergency suitcase
- €300/Beneficiary, up to €1,200 per event
Advance of funds to cover emergency personal expenses
- Up to €800
In the case of immobilization at home
Hospitalization or immobilization at home for more than 72 hrs
Care for children under the age of 15 by a relative
- Return transport costs
Care for children under the age of 15 by a competent person
- Up to 20 hrs spread over 2 days
Accompanied travel for children under the age of 15 to a relative’s home
- Return transport costs
Transport by taxi to take children to school
- Up to €450
Transport by taxi to take children to their extracurricular activities
- Up to €75
Transport and care for pets in an animal boarding establishment
- Up to €230 per event
Transport of pets to a relative (within a range of 100 km)
- Transport costs
Delivery of medication (for 2 weeks following the event)
- Up to 5 deliveries per event
Everyday life and moving house
Breakdown and malfunctioning of installations in the home
Provisional repair/replacement of locks and doors
- Up to €150 (call out + services of a locksmith)
Repair of heating installations, electricity, plumbing, joinery and locks
- Up to €150 (call out + services of a professional)
Moving house
Domestic help to clean the old and new properties
- Up to 10 hrs over one week, 4 hrs minimum per day
Accompaniment by a mandated specialist during the property inspection visit
Contact details of removal firms
Contact details of a specialist for the property inspection
Practical information on the formalities to complete when moving house
Information for everyday life
Information specific to housing (administrative, legal, DIY)
Tailored
Cover under all our policies is customizable
I am interested
Eligibility conditions
Private individuals
In the event of fire, water damage, glass breakage, natural disaster, theft, break-in or attempted break-in
Mainland France, Principalities of Andorra and Monaco
Primary or secondary residence
The advantages of the policy
⊕ Early return covered in the event of damage to the home while the beneficiary is away
⊕ Childcare in the event of hospitalization or immobilization for more than 72 hrs minimum
⊕ Repair in the case of the breakdown or malfunctioning of installations in the home
⊕ Help with moving house
⊕ Fully customizable policy
Mentions légales
Mutuaide Assistance
126 rue de la Piazza, CS 20010 – 93196 Noisy le Grand CEDEX. SA au capital de 13 401 270 € – Entreprise régie par le Code des Assurances. Soumise au contrôle de l’Autorité de Contrôle Prudentiel de Résolution – 4 Place de Budapest CS 92459, 75436 Paris Cedex 09 – 383 974 086 RCS Bobigny – TVA FR 31 383 974 086