The best in assistance, insurance and services since 1981

The best in assistance, insurance and services since 1981

Subsidiary of Groupama

Mutuaide has been assisting customers worldwide since 1981 in all areas of assistance.

A company on a human scale

Mutuaide places human beings at the very heart of its actions, thanks to the strength of its commitments in terms of corporate social responsibility.
Professional gender equality index: Mutuaide obtained the score of 93/100 in 2021.

…ever more digital, ever more connected
Constant expansion of the product range and its diversity allow us to act responsively in the constantly developing market and meet all sorts of customer expectations
a solid and efficient infrastructure

Backed by a solid infrastructure with highly efficient computing and telephone facilities, Mutuaide Assistance is able to promptly intervene to assist its policyholders, whether they are at home or travelling.

2021 key figures


€ in turnover


requests processed


combined ratio

a 40-year-long commitment to private individuals and businesses


Mutuaide Assistance founded by Assurances Mutuelles Agricoles as a partnership with another mutual insurance company, a 49% shareholder.


Groupama becomes a 100% shareholder of Mutuaide Assistance


The company moves to Bry sur Marne (Paris area)


Incorporation of Gan insurance policyholders


NF EN ISO 9001 : 1994 obtained


NF EN ISO 9001 : 2000 obtained


A second help desk opens in Orvault (44), in western France


NF EN ISO 9002 : 2008 obtained


PCI DSS (Payment Card Industry Data Security Standard) certificate obtained


The Orvault help desk moves from Orvault to Nantes (44), in western France


Nicolas Gusdorf retires, replaced by Laurent Bouschon


NF EN ISO 9001 : 2015 obtained


ISO 9001 : 2015 renewed


The ACPR authorisation is extended to 5 new branches (1, 2, 3, 7 and 9)


The site moves to Noisy (Paris area), to more spacious and modern premises.


Jean-Baptiste Desprez is appointed to the position of Managing Director of Mutuaide

quality and excellence
are part of our DNA

Certified since 2001 (ISO 9001:2015 since 2017) and with its quality system seen as one of the major pillars of its corporate culture, Mutuaide is committed to quality assurance of its services (24/7/365) and aims at constantly improving customer satisfaction while staying financially sustainable. Three perennial principles underlie the force of Mutuaide Assistance :

  • Involvement of the entire staff and all departments with the quality management system.
  • Another historically fundamental pillar are our resources perfectly adapted to the job of an assistance provider which dwells on high proactivity and responsiveness to satisfy one’s customers.
  • Ever-adapting organization allowing to cope with market constraints and meet the ever-changing customer expectations.

This is why we deemed it essential to have our operational performance validated by an independent entity (BVC) and all our activities certified by an indisputable ISO 9001:2015 which applies to :

  • Roadside assistance
  • Assistance to travelers in France and abroad
  • Home assistance
  • Conciergerie
  • Geo-location
  • Human services
  • Rerouting of phone calls
  • Medicalization of sporting events

In its constant quest for efficiency and quality Mutuaide Assistance and its customers can count on the company’s financial stability and its vibrant parent group Groupama.

A norm to set quality management standards for more efficiency and customer satisfaction
Human Services business managed by an approved organization