The best assistance you can get since 1981

The best assistance you can get since 1981

Subsidiary of Groupama

Mutuaide offers a full range of assistance services and, since 1981, has acquired a vast experience in helping out its customers wherever in the world they are.
a human-scale company…
Calling itself a human-scale company, Mutuaide Assistance spotlights the advantages of a personalized relation with its customers.
…ever more digital, ever more connected
Constant expansion of the product range and its diversity allow us to act responsively in the constantly developing market and meet all sorts of customer expectations
a solid and efficient infrastructure
Backed by a solid infrastructure with its highly efficient computing and telephone facilities, Mutuaide Assistance is able to promptly step in for its policyholders, whether they are at home or out travelling.

key figures 2021


€ in turnover


customer accounts opened in 2021


combined ratio

a 40-year-long commitment to private individuals and businesses


Mutuaide Assistance founded by Assurances Mutuelles Agricoles as a partnership with another mutual insurance company, a 49% shareholder.


Groupama becomes a 100% shareholder of Mutuaide Assistance


The company moves to Bry sur Marne (Paris area)


Incorporation of Gan insurance policyholders


NF EN ISO 9002 : 1994 obtained


NF EN ISO 9002 : 2000 obtained


A second help desk opens in Orvault (44), in western France


NF EN ISO 9002 : 2008 obtained


PCI DSS (Payment Card Industry Data Security Standard) certificate obtained


The Orvault help desk moves from Orvault to Nantes (44), in western France


Nicolas Gusdorf retires, replaced by Laurent Bouschon


NF EN ISO 9002 : 2015 obtained
quality and excellence
are part of our DNA

Certified since 2001 (ISO 9001:2015 since 2017) and with its quality system seen as one of the major pillars of its corporate culture, Mutuaide is committed to quality assurance of its services (24/7/365) and aims at constantly improving customer satisfaction while staying financially sustainable. Three perennial principles underlie the force of Mutuaide Assistance :

  • Involvement of the entire staff and all departments with the quality management system.
  • Another historically fundamental pillar are our resources perfectly adapted to the job of an assistance provider which dwells on high proactivity and responsiveness to satisfy one’s customers.
  • Ever-adapting organization allowing to cope with market constraints and meet the ever-changing customer expectations.

This is why we deemed it essential to have our operational performance validated by an independent entity (BVC) and all our activities certified by an indisputable ISO 9001:2015 which applies to :

  • Roadside assistance
  • Assistance to travelers in France and abroad
  • Home assistance
  • Conciergerie
  • Geo-location
  • Human services
  • Rerouting of phone calls
  • Medicalization of sporting events

In its constant quest for efficiency and quality Mutuaide Assistance and its customers can count on the company’s financial stability and its vibrant parent group Groupama.

A norm to set quality management standards for more efficiency and customer satisfaction
Human Services business managed by an approved organization