The best in assistance, insurance and services since 1981
The best in assistance, insurance and services since 1981
Subsidiary of Groupama
Mutuaide has been assisting customers worldwide since 1981 in all areas of assistance.
Mutuaide is committed to providing you with the best white-labelled service to help you face the vagaries of life, from the everyday to the most extreme situations.
A company on a human scale
Mutuaide places human beings at the very heart of its actions, thanks to the strength of its commitments in terms of corporate social responsibility.
Professional gender equality index: Mutuaide obtained the score of 99/100 in 2022.
Backed by a solid infrastructure with highly efficient computing and telephone facilities, Mutuaide Assistance is able to promptly intervene to assist its policyholders, whether they are at home or travelling.
2022 key figures
millions
employees
requests processed
%
combined ratio
millions
employees
%
combined ratio
requests processed
millions
employees
requests processed
%
combined ratio
a 40-year-long commitment to private individuals and businesses
1981
1990
1991
2000
2001
NF EN ISO 9001 : 1994 obtained
2004
NF EN ISO 9001 : 2000 obtained
2008
2009
2012
2016
2016
2017
NF EN ISO 9001 : 2015 obtained
2018
ISO 9001 : 2015 renewed
2019
The ACPR authorisation is extended to 5 new branches (1, 2, 3, 7 and 9)
2016
The site moves to Noisy (Paris area), to more spacious and modern premises.
2021
Jean-Baptiste Desprez is appointed to the position of Managing Director of Mutuaide
Certified since 2001 (ISO 9001:2015 since 2017) and with its quality system seen as one of the major pillars of its corporate culture, Mutuaide is committed to quality assurance of its services (24/7/365) and aims at constantly improving customer satisfaction while staying financially sustainable. Three perennial principles underlie the force of Mutuaide Assistance :
- Involvement of the entire staff and all departments with the quality management system.
- Another historically fundamental pillar are our resources perfectly adapted to the job of an assistance provider which dwells on high proactivity and responsiveness to satisfy one’s customers.
- Ever-adapting organization allowing to cope with market constraints and meet the ever-changing customer expectations.
This is why we deemed it essential to have our operational performance validated by an independent entity (BVC) and all our activities certified by an indisputable ISO 9001:2015 which applies to :
- Roadside assistance
- Assistance to travelers in France and abroad
- Home assistance
- Conciergerie
- Human services
- Rerouting of phone calls
- Medicalization of sporting events and other events
- Affinity insurance solutions services
In its constant quest for efficiency and quality Mutuaide Assistance and its customers can count on the company’s financial stability and its vibrant parent group Groupama.
