The best in assistance, insurance and services since 1981

The best in assistance, insurance and services since 1981

Subsidiary of Groupama

Mutuaide has been assisting customers worldwide since 1981 in all areas of assistance.

A company on a human scale

Mutuaide places human beings at the very heart of its actions, thanks to the strength of its commitments in terms of corporate social responsibility.
Professional gender equality index: Mutuaide obtained the score of 99/100 in 2022.

…ever more digital, ever more connected
Constant expansion of the product range and its diversity allow us to act responsively in the constantly developing market and meet all sorts of customer expectations
a solid and efficient infrastructure

Backed by a solid infrastructure with highly efficient computing and telephone facilities, Mutuaide Assistance is able to promptly intervene to assist its policyholders, whether they are at home or travelling.

2023 key figures

millions

€ in turnover

employees

requests processed

%

combined ratio

millions

€ in turnover

employees

%

combined ratio

requests processed

millions

€ in turnover

employees

requests processed

%

combined ratio

a 40-year-long commitment to private individuals and businesses

1981

Mutuaide Assistance founded by Assurances Mutuelles Agricoles as a partnership with another mutual insurance company, a 49% shareholder.

1990

Groupama becomes a 100% shareholder of Mutuaide Assistance

1991

The company moves to Bry sur Marne (Paris area)

2000

Incorporation of Gan insurance policyholders

2001

NF EN ISO 9001 : 1994 obtained

2004

NF EN ISO 9001 : 2000 obtained

2008

A second help desk opens in Orvault (44), in western France

2009

NF EN ISO 9002 : 2008 obtained

2012

PCI DSS (Payment Card Industry Data Security Standard) certificate obtained

2016

The Orvault help desk moves from Orvault to Nantes (44), in western France

2016

Nicolas Gusdorf retires, replaced by Laurent Bouschon

2017

NF EN ISO 9001 : 2015 obtained

2018

ISO 9001 : 2015 renewed

2019

The ACPR authorisation is extended to 5 new branches (1, 2, 3, 7 and 9)

2016

The site moves to Noisy (Paris area), to more spacious and modern premises.

2021

Jean-Baptiste Desprez is appointed to the position of Managing Director of Mutuaide

quality and excellence
are part of our DNA

Certified since 2001 (ISO 9001:2015 since 2017) and with its quality system seen as one of the major pillars of its corporate culture, Mutuaide is committed to quality assurance of its services (24/7/365) and aims at constantly improving customer satisfaction while staying financially sustainable. Three perennial principles underlie the force of Mutuaide Assistance :

  • Involvement of the entire staff and all departments with the quality management system.
  • Another historically fundamental pillar are our resources perfectly adapted to the job of an assistance provider which dwells on high proactivity and responsiveness to satisfy one’s customers.
  • Ever-adapting organization allowing to cope with market constraints and meet the ever-changing customer expectations.

This is why we deemed it essential to have our operational performance validated by an independent entity (BVC) and all our activities certified by an indisputable ISO 9001:2015 which applies to :

  • Roadside assistance
  • Assistance to travelers in France and abroad
  • Home assistance
  • Conciergerie
  • Human services
  • Rerouting of phone calls
  • Medicalization of sporting events and other events
  • Affinity insurance solutions services

In its constant quest for efficiency and quality Mutuaide Assistance and its customers can count on the company’s financial stability and its vibrant parent group Groupama.

A norm to set quality management standards for more efficiency and customer satisfaction