The best in assistance, insurance and services since 1981
The best in assistance, insurance and services since 1981
Subsidiary of Groupama
Mutuaide has been assisting customers worldwide since 1981 in all areas of assistance.
Mutuaide is committed to providing you with the best white-labelled service to help you face the vagaries of life, from the everyday to the most extreme situations.
A company on a human scale
Mutuaide places human beings at the very heart of its actions, thanks to the strength of its commitments in terms of corporate social responsibility.
Professional gender equality index: Mutuaide obtained the score of 99/100 in 2023.
Backed by a solid infrastructure with highly efficient computing and telephone facilities, Mutuaide Assistance is able to promptly intervene to assist its policyholders, whether they are at home or travelling.
2023 key figures
millions
employees
requests processed
%
combined ratio
millions
employees
%
combined ratio
requests processed
millions
employees
requests processed
%
combined ratio
a 40-year-long commitment to private individuals and businesses
1981
1990
1991
2000
2001
NF EN ISO 9001 : 1994 obtained
2004
NF EN ISO 9001 : 2000 obtained
2008
2009
2012
2016
2017
NF EN ISO 9001 : 2015 obtained
2018
ISO 9001 : 2015 renewed
2019
The ACPR authorisation is extended to 5 new branches (1, 2, 3, 7 and 9)
2016
The site moves to Noisy (Paris area), to more spacious and modern premises.
2024
Thibaut ABOULKER is appointed to the position of Managing Director of Mutuaide
Mutuaide activities certified by an indisputable ISO 9001:2015 which applies to :
- Road side assistance
- Assistance to travelers in France and abroad
- Healthcare and home assistance
- Concierge service
- Phone callrouting
- Medical coverage of sports events and other events
- Affinity insurance solutions services
