The best assistance you can get since 1981
The best assistance you can get since 1981
Subsidiary of Groupama
Mutuaide offers a full range of assistance services and, since 1981, has acquired a vast experience in helping out its customers wherever in the world they are.
A comprehensive white-label service offer
Mutuaide is committed to bringing you the best white-labelled service that will help you face vagaries of life, ranging from everyday to the most extreme situations.
a human-scale company…
Calling itself a human-scale company, Mutuaide Assistance spotlights the advantages of a personalized relation with its customers.
…ever more digital, ever more connected
Constant expansion of the product range and its diversity allow us to act responsively in the constantly developing market and meet all sorts of customer expectations
a solid and efficient infrastructure
Backed by a solid infrastructure with its highly efficient computing and telephone facilities, Mutuaide Assistance is able to promptly step in for its policyholders, whether they are at home or out travelling.
key figures
millions
€ in turnover
associates
millions
customer accounts opened in 2017
%
satisfaction rate
a 35-year-long commitment to private individuals and businesses
1981
Mutuaide Assistance founded by Assurances Mutuelles Agricoles as a partnership with another mutual insurance company, a 49% shareholder.
1990
Groupama becomes a 100% shareholder of Mutuaide Assistance
1991
The company moves to Bry sur Marne (Paris area)
2000
Incorporation of Gan insurance policyholders
2001
NF EN ISO 9002 : 1994 obtained
2004
NF EN ISO 9002 : 2000 obtained
2008
A second help desk opens in Orvault (44), in western France
2009
NF EN ISO 9002 : 2008 obtained
2012
PCI DSS (Payment Card Industry Data Security Standard) certificate obtained
2016
The Orvault help desk moves from Orvault to Nantes (44), in western France
2016
Nicolas Gusdorf retires, replaced by Laurent Bouschon
2017
NF EN ISO 9002 : 2015 obtained
an experienced executive team
Bottom, from left to right
- Florence Pommerie – Medical
- Annick Loszka – Purchasing and General Resources
- Agnès Gouy-Paillier – Marketing & Communication
- Christian Guillotel – Assistance & Conciergerie
- Catherine Chaudesaygues – Risk management, Internal Quality Control
Top, from left to right
- Stéphane Abramowitch – Travel Insurance
- Olivier Remondini – General Secretary
- Philippe Mouly – Management/Indemnities
- Emmanuelle Nave – Human Relations and Internal Communication
- Laurent Bouschon – General Manager
- Marina Le Badezet – Finances and Management Control
- François Potier – Information Systems
- Gouram Assathiany – International and Sports
- Dominique Mainetti – Development
quality and excellence
are part of our DNA
Certified since 2001 (ISO 9001:2015 since 2017) and with its quality system seen as one of the major pillars of its corporate culture, Mutuaide is committed to quality assurance of its services (24/7/365) and aims at constantly improving customer satisfaction while staying financially sustainable. Three perennial principles underlie the force of Mutuaide Assistance :
- Involvement of the entire staff and all departments with the quality management system.
- Another historically fundamental pillar are our resources perfectly adapted to the job of an assistance provider which dwells on high proactivity and responsiveness to satisfy one’s customers.
- Ever-adapting organization allowing to cope with market constraints and meet the ever-changing customer expectations.
This is why we deemed it essential to have our operational performance validated by an independent entity (BVC) and all our activities certified by an indisputable ISO 9001:2015 which applies to :
- Roadside assistance
- Assistance to travelers in France and abroad
- Home assistance
- Conciergerie
- Geo-location
- Human services
- Rerouting of phone calls
- Design, development and maintenance of individual and asset protection solutions
In its constant quest for efficiency and quality Mutuaide Assistance and its customers can count on the company’s financial stability and its vibrant parent group Groupama.
Certification which guarantees the product’s compliance with a defined reference standard, recognized by customers and professionals
A norm to set quality management standards for more efficiency and customer satisfaction
Human Services business managed by an approved organization
Labelled by CNIL for personal data governance
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