Care
Let’s support your beneficiaries and their loved ones at every moment of their lives.
Care
You are: 
Broker Mutual insurer Insurer Company
You are: Broker Mutual insurer Insurer Company
Your are: Broker Mutual insurer Insurer
Company
Let’s create your healthcare offer together
Mutuaide works closely in collaboration with its customers to create assistance solutions and services adapted to the needs of beneficiaries when they encounter a healthcare problem. Mutuaide Healthcare offers, adapted to health and personal accident policies, are composed upstream according to your policies, your types of policyholders and their needs in the face of difficult or even disabling situations.
Let’s develop together the right services for each insurance policy
Whether WHITE LABEL, INDIVIDUAL or GROUP, OPTIONAL or INCLUDED
Customize your healthcare assistance offer and add real value to your policies.
Assistance
Assistance management in France
Availability 24/7
Services
Online tracking of the customer file
Quality surveys conducted immediately and after consideration
Networks
Networks of healthcare providers adapted to different situations in your beneficiaries’ lives.
Our care offers
Care
Our healthcare services and assistance solutions provide essential cover as part of your complementary healthcare policies.
Personal Accident Assistance
Our personal accident assistance and services solutions provide prevention and support for your beneficiaries in difficult times.
Funeral
Our funeral assistance offer supports your policyholders and their loved ones.
Care
Our healthcare services and assistance solutions provide essential cover as part of your complementary healthcare policies.
Personal Accident Assistance
Our personal accident assistance and services solutions provide prevention and support for your beneficiaries in difficult times.
Funeral
Our funeral assistance offer supports your policyholders and their loved ones.
Patrick Bach
Head of Assurance – Mutuelle
Your day-to-day contact
“We compose with you the most suitable offers according to the needs of your policyholders, to give your beneficiaries the peace of mind and support they need”
Our division, composed of two account managers, Boujemaa Khaldi, will support you throughout our partnership.
Mutuaide know-how
For you
- A single point of contact available on hand to manage the relationship
- Recognized knowledge of the healthcare sector
- Customization of Mutuaide’s Healthcare offer according to your needs
- A team mobilized on a daily basis to monitor and develop the Healthcare offer
For your beneficiaries
- Digitalized tracking of assistance files
- Trained assistance coordinators at beneficiaries’ disposal
- A team located in France
- A NPS of 71 and a 96% satisfaction rate in 2025
Mutuaide know-how
For you
- A single point of contact available on hand to manage the relationship
- Recognized knowledge of the healthcare sector
- Customization of Mutuaide’s Healthcare offer according to your needs
- A team mobilized on a daily basis to monitor and develop the Healthcare offer
For your beneficiaries
-
Digitalized tracking of assistance files
-
Trained assistance coordinators at beneficiaries’ disposal
-
A team located in France
-
A NPS of 71 and a 96% satisfaction rate in 2025
They trust us
Everything you need to know about the Care offer
What kind of assistance does the healthcare and personal accident universe offer?
The offer may be proposed in conjunction with an individual or group policy, either optional or included, including assistance cover adapted to the policy, the target and the needs of the market. The types of cover are varied: home help, delivery of meals / medication, transport, remote assistance, teleconsultation, legal protection, etc.
How is Mutuaide's healthcare offer evolving?
At Mutuaide, the offer evolves above all thanks to a team effort:
- The “Health Lab”, led by the Marketing department and involving several departments, analyses customers’ needs and searches for the most appropriate solutions.
- The Customer Relations and Quality Divisions monitor irritants, complaints and any necessary derogations from the healthcare and personal accident offers to detect possible improvements.
- The sales team closely monitors market developments to stay up to date.
How is our network of healthcare providers formed?
Our network of service providers consists of local and national organizations, which may be associations or private organizations. It is composed of various providers (home help / personal services, psychologists, social workers, vehicles for hire / taxis, school tutoring, occupational therapists, etc.).
What is the digitalized tracking of assistance files?
It is a service that optimizes and digitalizes the customer healthcare assistance journey via a web app. The aim of this solution is to facilitate the instantaneous tracking and coverage of the policyholder, as well as the management of their file. Following the first telephone contact with the assistance coordinator, text messages are sent to the customer or their caregiver to provide them with information in real time (such as the reference number of their file, the assignment of the service to a provider, or the sending of a satisfaction survey). Each text message contains a link to a web page providing additional information.
Where is the healthcare / personal accident assistance platform located?
The Mutuaide health / personal accident assistance platform is situated in a single location, in Noisy-le-Grand (93), in the Paris region.