Mutuaide Mobility



Mutuaide provides the necessary roadside assistance and/or insurance cover to simplify drivers’ lives in the event of a problem, but also in their everyday lives to organize how they get around

Roadside assistance: our core business

50% of Mutuaide’s activities focus on roadside assistance to private and corporate customers as well as to other categories of travellers, representing around 1.2 million telephone calls a year.

Mobility assistance is the historic trade of Mutuaide and accounts for 82% of its turnover. Light vehicles, 2-wheelers, heavy vehicles (coaches, trucks, campers, etc.) and boats: we work with a network of general and specialized towing services to tow all types of vehicles. We can also dispatch drivers, specialised technicians or spare parts to enable you to reach your destination.

Roadside assistance for light vehicles


Tourism vehicles, utility vehicles, taxis, ambulances and hearses: at Mutuaide, every type of vehicle benefits from specific support. We propose comprehensive and fully customizable offers to meet your assistance needs.


Roadside assistance for heavy vehicles (3.5T)

HGVs or collective passenger transport? Mutuaide has sought to valorise these sectors by offering two specialized assistance solutions in line with the realities on the ground. HGVs, choose peace of mind!

2-wheelers and similar


There’s nothing like the freedom of driving a 2/3-wheeler! With Mutuaide Assistance, nothing can stop you: in the event of a problem, the policyholder can obtain a replacement vehicle. This means they can set off again immediately for their destination and carry on doing what they have to do while their vehicle is being repaired.



Supporting sailors at sea is a serious commitment. In order to enable you to set sail with peace of mind, Mutuaide has been able to enrich its offers thanks to its 40 years of experience in the field of assistance. We are committed to supporting you in your maritime adventures throughout the year. The “pleasure sailing” policy offers various types of cover in a flexible solution adapted to your specific needs.


Affinity offers


In order to satisfy your customers, Mutuaide proposes an extensive portfolio of affinity offers: cover for tyres and punctures, fuel errors, financial loss, etc. The Excess Repurchase cover Mechanical Breakdown cover are highly appreciated by customers and meet a significant need.



Deemed “indispensable” by French people when buying a used vehicle and seen as a means of securing the purchase of a car, Mechanical Breakdown cover covers the vendor and their customer in the event of a mechanical breakdown. It can be presented when servicing the vehicle, with the purchase of spare parts, in service stations, etc. and together with the motor insurance policy!



In the event of an accident or breakdown, roadside assistance customers in France can access an interface providing them with all the information concerning their claim as and when it is released.

  • A simple, modern and reassuring service for your customers.
  • 24/7 accessibility via a smartphone by simple SMS link.
  • An immediate assessment tool to rate the quality of our services.
  • Improved customer experience!


They trust us

Our cover

Some examples of our cover

Breakdown - Towing

Henry has broken down. He calls Mutuaide roadside assistance for swift intervention by a breakdown service. Thanks to a replacement vehicle, Henry can set off again immediately for his destination and carry on doing what he needs to do while his vehicle is being repaired.

Replacement vehicle

Henry can use a replacement vehicle, in an equivalent vehicle category, throughout the time it takes to repair his vehicle.

Repatriation home

On the way back home from their holiday, the family breaks down on the motorway and their car is immobilized. They call Mutuaide roadside assistance, which arranges for their repatriation home by train or taxi.

Recovery of a repaired or stolen vehicle

Henry’s vehicle is repaired! Mutuaide roadside assistance covers the cost of the transport ticket, the taxi or the hire car to enable Henry to collect his fully repaired vehicle.

Help with the vehicle accident report

Bumps and scrapes can happen! Henry needs help filling in the vehicle accident report. So, he calls Mutuaide roadside assistance, who will guide him through and answer any questions he may have.

Mechanical breakdown

A mechanical, electrical or electronic problem? Henry’s vehicle is no longer covered by the manufacturer’s warranty. Fortunately, thanks to his Mechanical Breakdown insurance, Mutuaide covers the cost of the repairs by a garage, including parts and labour!

Feel free to contact us


Mentions légales Services mis en œuvre par Mutuaide Assistance 126 rue de la Piazza, CS 20010 – 93196 Noisy le Grand CEDEX. SA au capital de 13 401 270 € – Entreprise régie par le Code des Assurances. Soumise au contrôle de l’Autorité de Contrôle Prudentiel de Résolution – 4 Place de Budapest CS 92459, 75436 Paris Cedex 09 – 383 974 086 RCS Bobigny – TVA FR 31 383 974 086