Mutuaide
services

Because we are experts in what we do, we offer our customers the best assistance possible

conciergerie

Our 36 trained concierges offer exclusive services to our VIP clientèle. Reachable 24/7, friendly, available and understanding, they provide tailor-made solutions to your requests. That and a little “extra” to make the difference !

Our conciergerie services are certified ISO 9001 – 2015 version

Trained concierges

7/7

call rerouting

When your office closes for the week end or some exceptional occasion, Mutuaide can arrange an after-hours hotline for your company. Appointments will be made and messages given to you once you are back.

Our call rerouting services are certified ISO 9001 – 2015 version

crisis management

In case of a terrorist attack, natural disaster or major accident we deploy crisis units to coordinate on-field rescue operations, keep the French Foreign Ministry and families informed, set up psychological support units, arrange repatriation with Air France. In extreme cases we can even go as far as to send our representatives to work in close contact with rescue services.

human services

Mutuaide offers a comprehensive range of human services essential for your work-life balance. A dedicated team is at your service Monday to Friday, 8 a.m. to 8 p.m. (except holidays)

Our human services are certified ISO 9001 – 2015 version

Human services

%

Tax deduction on hourly rate

Home improvement

Do you wish to undertake a home improvement project? Our Home Improvement service gets you in touch with our network of certified craftsmen.

They will give you valuable advice and help you carry out your projects.

Certified companies of all trades

excellence and quality
are part of our DNA. Healthcare assistance and human services are certified ISO 9001 – 2015 version

Certified since 2001 (ISO 9001:2015 since 2017) and with its quality system seen as one of the major pillars of its corporate culture, Mutuaide Assistance is committed to quality assurance of its services (24/7/365) and aims at constantly improving customer satisfaction while staying financially sustainable. Three perennial principles underlie the force of Mutuaide Assistance :

  • Involvement of the entire staff and all departments with the quality management system.
  • Another historically fundamental pillar are our resources perfectly adapted to the job of an assistance provider which dwells on high proactivity and responsiveness to satisfy one’s customers.
  • Ever-adapting organization allowing to cope with market constraints and meet the ever-changing customer expectations.

This is why we deemed it essential to have our operational performance validated by an independent entity (BVC) and all our activities certified by an indisputable ISO 9001:2015 which applies to:

  • Roadside assistance
  • Assistance to travelers in France and abroad
  • Home assistance
  • Conciergerie
  • Geo-location
  • Human services
  • Rerouting of phone calls

In its constant quest for efficiency and quality Mutuaide Assistance and its customers can count on the company’s financial stability and its vibrant parent group Groupama.

A norm to set quality management standards for more efficiency and customer satisfaction
Human Services business managed by an approved organization