2/3-wheelers and similar
Let’s design together a tailored offer adapted to two wheelers and their users.
A customized solution for two-wheeler users
A customized solution for two-wheeler users
At Mutuaide, we develop assistance, insurance and service solutions dedicated to two-wheelers, to precisely meet the requirements of your customers, whether they be motorcycle, scooter or e-bike users.
Our flexible and customizable offers, available as a white label, guarantee the mobility and safety of users, even in the face of unforeseen circumstances.
Assistance
- 24/7 support for a high-quality service
- Extensive cover thanks to a strong network of partners in France and abroad
- Breakdown assistance and towing solutions specifically adapted to two-wheelers, regardless of the location or time of the incident
Assurance
- Preliminary claim reporting: an effective extension of your insurance management to simplify procedures for your policyholders
- Affinity insurance: offers adapted for excess cover or the specific needs of users
- Risk bearing adapted to your business model
Services
- Digitalization of customer journeys: your customers can track their claims and take steps online, for quick and easy support
- Quality surveys: regular feedback to anticipate your customers’ expectations and adapt our services to their needs
- Availability outside of your opening hours, so that your customers are never alone
A streamlined, people-centred customer pathway
At Mutuaide, people are at the heart of our solutions. We are committed to providing your customers with a seamless journey.
- Quick and personalized services: every interaction is designed to offer peace of mind and satisfaction.
- Digital technology and proximity: a winning combination that enables two-wheeler users to manage their incidents independently while benefiting from our expertise and support.
A streamlined, people-centred customer pathway
At Mutuaide, people are at the heart of our solutions. We are committed to providing your customers with a seamless journey.
- Quick and personalized services: every interaction is designed to offer peace of mind and satisfaction.
- Digital technology and proximity: a winning combination that enables two-wheeler users to manage their incidents independently while benefiting from our expertise and support.
Our know-how
In keeping with our values of proximity and listening, we work every day to design innovative and adapted solutions to meet the needs of your policyholders in France and abroad. Thanks to our network of reliable partners and our trained and experienced support teams, we guarantee high-quality services to strengthen your customer relationship.
The advantage of Mutuaide: an “Auto Lab” actively collaborates with all stakeholders to improve the customer experience. Our Two-Wheeler Mobility Lab identifies best practices and implements ever more efficient solutions.un “Lab Auto” collabore activement avec toutes les parties prenantes pour améliorer l’expérience client. Notre Lab Mobilité Deux-Roues identifie les meilleures pratiques et met en place des solutions toujours plus performantes.
Arnaud Hozatte
Head of Affinitaire-Auto
Your day-to-day contact
Your day-to-day contact
“Together, let’s provide your customers with the freedom they value so much as two-wheeler users, by protecting both the vehicle and the passenger through Mutuaide.”
The complementary offers under the Mobility offer
Heavy goods vehicles
HGVs or collective passenger transport? Two professions that Mutuaide wanted to highlight in this offer adapted to the realities of the field.
Affinity offers
Mechanical breakdown, excess cover, cover for rims, tyres and punctures … a wide portfolio of affinity offers for your policyholders.
Light vehicles
Tourism vehicles, utility vehicles, taxis, ambulances, etc.: every vehicle benefits from specific support.