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Assistance services
- Travel assistance medical@mutuaide.fr
- Roadside assistance auto@mutuaide.fr
- Home health assistance oquotidien@mutuaide.fr
- Household assistance assistance.mrh@mutuaide.fr
Complaints
We strive to provide you with a high quality of service. Please do not hesitate to inform us if you are dissatisfied. If you wish to file a complaint, please contact us via: qualite.assistance@mutuaide.fr
or by post:
Mutuaide Assistance – Service Qualité Clients, 126 rue de la Piazza, CS 20010, 93196 Noisy le Grand Cedex, France
Mutuaide Assistance shall confirm receipt of your complaint within a maximum of 10 days from its receipt and shall process it within two months.
At a last resort, you may contact the Mediator by post, without prejudice to your right to bring legal action, where necessary. To refer a matter to the Mediator, please write to La Médiation de l’Assurance, TSA 50110, 75441 Paris Cedex 09, France.