Our fields of practice/Tailor-made solutions
Tailor-made solutions
You are looking for assistance that best fits your needs ?
Mutuaide Assistance proactively adapts to market developments by expanding its product range.
And because no company is the same, Mutuaide Assistance provides adapted and tailor-made solutions and applies its expertise to enhance your image.
The benefits at a glance :
- comprehensive listening and willingness to offer high-standard services
- dedicated telephone lines
- full transparency through personalized assistance
- regular feed-back
Selected services
Re-routing calls
Calls from Groupama regional branches are immediately rerouted towards Mutuaide Assistance at the close of business hours, and calls are answered 24 hours a day.
Requested several days in advance, Mutuaide Assistance can also increase its workforce to provide a hotline for half a day, or more, in order to offer coverage during Groupama regional branches staff meetings, conferences and other events.
It is during such missions that the receptiveness of Mutuaide Assistance proves especially important.
Practical information
At a time when life changes and regulations have multiplied, we often feel ill- informed.
Mutuaide Assistance can provide medical information to plan a trip : vaccines, food, hygiene and general information for a healthy return.
Every day, our lawyers answer questions about legal matters : taxation, lease law, family law, labour law…
Other concerns come up daily, about leisure, tourism, children’s education. Mutuaide Assistance has developed the most advanced databases to answer these questions.
Availability and competence are essential requirements to answer our clients’ questions. However this know-how would be nothing without the fundamental human qualities demonstrated by our teams, their goal being to reassure callers and care for them with competence, efficiency and kindness.
Crisis management
What is a crisis unit ?
It’s a specific procedure implemented to meet large and unexpected events, where standard assistance proves inadequate.
In this exceptional context, Mutuaide Assistance will dispatch local agents and set up a medical and logistical task force that will travel at short notice to crisis locations.
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