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HOLIDAY TRAVEL INSURANCE

Enjoy a perfect, personalised travel insurance for your trips alone, as a family or with friends. Travel worry-free for up to a year in France or abroad.

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ZEN or COMFORT policy, Mutuaide covers all the essentials:

ZEN policy

from €4.50/day*

 

  • A standard travel assistance policy
  • A la carte insurance cover
  • Sign up before or during your holiday
  • Option to complement credit card cover by starting on 91st day of your trip
  • Insurance protection pack in the event of a proven illness linked to COVID-19 type epidemic or pandemic.
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Comfort policy

from €5.98/day*

 

  • A comprehensive travel insurance and assistance policy
  • Cancellation, enforced stay and unable to depart cover
  • Lost, stolen, damaged and delayed luggage cover
  • Premium credit card cover supplement option
  • Insurance protection pack in the event of a proven illness linked to COVID-19 type epidemic or pandemic.
Find out +

*for 1 person staying in France for 4 days for a total of €100

Tailor-made policies

A la carte cover and a comprehensive sports option. No duplicate or unnecessary cover, just the essentials

Fair, honest pricing

Finally, an offer that takes your credit card cover into account! Not to mention the sliding scale pricing and the zero excess

Where you want, when you want

Assistance, luggage insurance, car hire insurance… cover that can be taken out before or during your trip
Zen
Comfort
Zen
from €18
( € 4.50 / day)
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Complete Formula
Comfort
from € 23.90
(€ 5.98 / day)
Get an estimate
Before travelling
Advice for travellers
Pre-departure teleconsultation
Cancellation (including in the event of a proven illness linked to COVID-19 type epidemic or pandemic)
Costs incurred
Missed departure
€4,000/person
Unable to depart
€80/night (4 nights maximum)
If there is an unforeseen incident while you are away
Medical expenses (including in the event of a proven illness linked to COVID-19 type epidemic or pandemic)
€150,000 (Europe) - €300,000 (World)
€150,000 (Europe) - €300,000 (World)
Repatriation assistance
Repatriation or medical transport (including in the event of a proven illness linked to COVID-19 type epidemic or pandemic)
Costs incurred
Costs incurred
Repatriation for members of your family or a companion
Costs incurred
Costs incurred
Accompanying children under 15
Costs incurred
Costs incurred
Curtailing your trip
Costs incurred
Costs incurred
Body repatriation
Costs incurred
Costs incurred
Type of COVID-19 Epidemic or Pandemic Protection Insurance Pack
Impossible return
1 000 € / person - 50 000 € / group
1 000 € / person - 50 000 € / group
Hotel expenses following an impossible return
80 € / night (maximum 14 nights)
80 € / night (maximum 14 nights)
Hotel expenses following quarantine
80 € / night (maximum 14 nights)
80 € / night (maximum 14 nights)
Coverage of a local telephone package
up to 80 €
up to 80 €
Psychological support
6 interviews
6 interviews
First aid kit
100 € / person - 350 € / family
100 € / person - 350 € / family
Household help
15 hours spreah over 4 weeks
15 hours spreah over 4 weeks
Household shopping delivery
1 delivery / week (15 days maximum)
1 delivery / week (15 days maximum)
Search and rescue costs
€10,000/person
€10,000/person
Extended stay
€80/night (5 nights maximum)
€80/night (5 nights maximum)
Visit from a close relative
Return tickets
Return tickets
Advance
€2,000/person
€2,000/person
Sending medication abroad
Costs incurred
Costs incurred
Relaying urgent messages
Legal assistance
€3,000/person
Enforced stay
€80/night (4 nights maximum)
Trip interruption
€5,000/person
Delayed flight or train
€70/person (medium-haul) - €150/person (long-haul)
Missed connection
€75/person
Lost, stolen or damaged luggage
Optional
€2,500/person Glasses €150/person Essential items up to €250/person
Delayed luggage
Optional
€200/person
Excess reimbursement insurance for hire cars
Optional
100% of the excess
Civil liability private life abroad (only for continental France and DOM residents)
€4,500,000
If there is an unforeseen incident at your home while you are away
Accident/illness of a close relative
Costs incurred
Costs incurred
Serious incident at your home
Costs incurred
Costs incurred
ZEN or COMFORT, personalise your cover…
Tailor your policy to your needs

Sports option

The sports option reinforces your cover with:

  • Increased search and rescue costs (€30,000/person)
  • Cover for your personal or hired sports equipment (€750/person and €150/person for a pair of skis)
ZEN options

Deferred start date

My credit card covers me for the first 90 days of my trip. I want to start my travel insurance from the 91st day.

COMFORT options

Credit card supplement

I have a premium credit card and I want to supplement the cover already offered by my card to avoid duplicate cover.

*cannot be used in conjunction with the sports option

Understanding your cover and options

Policy plus points

Repatriation covering costs incurred
Medical costs covered anywhere in the world
Compensation for damaged, lost or stolen luggage
Trip curtailment following a serious incident at home

Civil liability cover abroad up to €4,500,000 (only for continental France and DOM residents) 

Eligibility conditions

Personal cover for trips on your own, with family or with friends
Holidays, tours, cruises…
from 1 to 9 people

from 1 to 365 days

France, Europe and world

Our customers say it best

THANKS

Medical problem in Israel. Good evening, we thank you for all the efforts and the attention of all the staff who were wonderful, patient, always listening to us and very kind.

THANKS

Sending medicines to Kenya. I would like to offer you all my sincere thanks in managing this file, especially for your great help even though this treatment constituted a contractual exception.

THANKS

Medical problem in Mauritania.
Thank you for everything, you and the team. It’s very valuable to know that you are present and responsive in difficult situations.

THANKS

Crew of the Rose des Sables rally in Morocco

Hello,

Just to warn you that we went home last night !!! And above all to thank you for the speed and availability shown by Mutuaide. And again thank you and good luck.

THANKS

Repatriation from the United States following a stroke. Thank you for your calm and constant support over the past two weeks.

THANKS

Repatriation from Vietnam following a medical problem. I did not know the assistance services, I discovered people who were attentive, caring, efficient, good advice and omnipresent to facilitate the repatriation of customers. These are qualities that must be put forward in these periods favorable to everyone for themselves. A huge thank you to everyone and happy new year 2020.

Your documents and answers to your questions
Insurance Product Information Documents

 

Policy Wording
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Mutuaide Assistance, Limited Company, governed by the French Insurance Code, with a capital of €13,401,270 whose registered office is at 126 rue de la Piazza, CS 20010 – 93196 Noisy le Grand CEDEX, registered with the Trade Registry of Créteil under number 383 974 086. Mutuaide Assistance is subject to supervision by ACPR (Prudential Control and Resolution Authority), 4 Place de Budapest CS 92459, 75436 Paris Cedex 09 – 383 974 086 RCS Bobigny – TVA FR 31 383 974 086