Terms and conditions of use
Site editor :
Mutuaide Assistance Limited, is regulated by the Insurance Code, with a capital of 9,590,040 Euros. Registered office : 8 / 14, avenue des Frères Lumière 94368 Bry-sur-Marne Cedex. Registered under n° 383 974 086 with Creteil Chamber of Commerce.
Mutuaide Assistance is under the control of ACP (Prudential Control Authority), 61 rue de Taitbout 75009 Paris.
Publishing Director :
Nicolas Gusdorf.
Website host :
Mutuaide Assistance, manager Elie Abiakle
Mention CNIL : 849863.
Copyrights :
All rights are reserved. Reproduction or use of the site content other than for personal and private viewing is prohibited without formal approval.
Mutuaide Assistance reserves the right to modify any content at any time without prior notice.
Applicable law :
This website is subject to French law.
Intellectual Property :
The site falls under the regulation applicable to copyrights and intellectual property. All rights of reproduction and representation are reserved. Only paper reproduction is authorized, for the personal and private purposes of the net user, of forms, estimate requests, price simulations or any other on-line applications, as well as information related to insurance and insurance products of Groupama. The brands and product names have been registred and protected as such.
The photographs, pictures and illustrations published are the work of the following agencies and photographers : ODEKA/Agence Christophe, Chutterstock, Agence H-Paris, Jump France, Graphic Obsession, Médiathèque Groupama.
Mutuaide.fr website includes hyperlinks to other websites. The existence of a hyperlink does not constitute a recommendation or a validation of these sites or their content by Mutuaide. The content and operation of these websites remain under the sole responsibility of the concerned website.
Moreover, the creation of hyperlinks to mutuaide.fr is strictly prohibited without Mutuaide prior and written authorization. Mutuaide declines all responsibility for the content of sites containing this hyperlink.
Use of the website :
Mutuaide takes all possible measures to provide users with available and verified information, tools and services. Mutuaide agrees to do its very best to secure, in compliance with the state of the art, the access, consulting and use of the information. The user confirms that he knows and accepts the risks and limits of the Internet and that he is fully responsible for any use made of the information provided.
The information and opinions expressed in mutuaide.fr are not intended as formal advice and Mutuaide and/or the author assume no liability. Services and data are provided for information purposes only.
Neither Mutuaide or its affiliates information providers shall be liable to any user for any error, omission, damage or updating of online information and their consequences in the context of their use. On no account shall they be held responsible for any direct or consequential damage resulting from access to or use of this site.
The user is also aware of the nature of the Internet, including its technical performances and response times for consulting, querying or transferring information. Finally, it is for the user to take all appropriate measures to protect its own data and/or software from contamination by viruses circulating through the site Mutuaide Assistance and/or information.
It is for the user to install and maintain the appropriate equipment to access the services offered and to use them, especially in IT, telecommunications and security.
Access to the website :
You are currently connected to the website www.mutuaide.fr.
This site allows you to get online quotations, and subscribe online assistance products securely through an electronic signature process (to be adapted to the site’s purposes). The site mutuaide.fr also allows you to pay your subscription online, with your credit card. We remind you that we use SSL encryption technology to secure our transactions (Paybox). Mutuaide.fr makes every effort to provide you with validated and updated information, but cannot be held liable for any errors, lack of availability of information or the presence of a virus on its site. The user is also aware of the nature of the internet, including its technical performance and response time for consulting, querying or transferring information. Finally, it is for the user to take all appropriate measures to protect their own data and/or software from contamination by viruses circulating through the Groupama website and/or information. It is for the user to install and maintain the appropriate equipment to access the services offered and use them, especially in IT, telecommunications and security.
Features :
This site allows you to subscribe online assistance products securely under the conditions described in "Security and System requirements".
The site mutuaide.fr also allows you to pay your subscription online with your credit card. We remind you that our transactions are conducted in a secure environment (SSL standards, Paybox).
Call recording :
As part of our relationship, you may need to call us. Please be informed that these calls may be recorded to ensure the proper performance of our services and for quality purposes. These recordings are intended only to departments in charge of your call.
IT Law :
No personal information is collected without your knowledge nor used for unauthorized purposes. Simulations, estimates, conclusions and contract management,:
personal data are handled in conformity with the relevant Data Protection Act of the 6 of January 1978 amended in 2004.
Any personal data collected on this website are necessary to provide simulations and estimates, and for the conclusion and management offers subscribed online. They are intended for the use of Mutuaide Assistance services, their partners, agents, service providers, reinsurers and professional bodies.
They may also be used for internal audit purposes and in accordance with the law on the prevention and fight against money laundering and terrorist financing.
The data collected as part of the insurance claim are necessary to manage your guarantees. They are required by us or our agents, service providers or sub-contractors, reinsurers and profesionnal bodies, within the existing legal framework
You have the right to access, modify, rectify or delete any personal data by simply contacting Mutuaide Data Protection Officer at cril@mutuaide.fr or by post to Correspondant Relais Informatique et Liberté Mutuaide Assistance, 8 - 14 Avenue des Frères Lumières 94360 Bry-sur-Marne Cedex.
As part of the execution of your contract and in accordance with agreed objectives, your personal data may be transferred to a country inside or outside EU, for which you are informed and you expressly authorizes.
Subscription and on-line payment :
The site offers on-line subscription with a secure payment service.
Payment is made by credit card.
To subscribe and pay on-line :
You must be at least 18 years old and legally capable.
You warrant the veracity and accuracy of the information provided by yourself on the website.
Before taking out a subscription, make sure you read carefully the conditions and keep a copy of the contract.
You should also keep the subscription summary.
You must comply with all instructions given in the subscription pages.
Data stored in Mutuaide Assistance information systems may be used as evidence in case of dispute related to the subscription made.
At any time you may ask us not to use this email address for marketing purposes, by email at cril@mutuaide.fr or by post to : CRIL Mutuaide Assistance, 8-14 avenue des frères Lumières, 94360 Bry sur marne. You can also change your communication options in the customer area.
System requirements :
All information exchange between your computer and the customer area of the website www.mutuaide.fr is strongly secured with 128-bit encryption, to prevent third parties from intercepting sensitive data circulating on the internet. This encryption is characterized by an address beginning with “https”, and a small closed padlock indicates that you are on a secure page.
This website is optimised for the following browsers :
- Internet Explorer 6.0 and later
- Firefox 1.0 and later
We do not warrant the operation of the site with other browser versions.
To find out which version you currently have, go in the “about” section of your browser by clicking in the toolbar of the software.
If you encounter any problems related to browsing or connecting to the website, we recommend that you download and install on your computer one of these browsers :
- Firefox
- Internet Explorer 7
Additional security information :
Mutuaide Assistance warns you against the emergence of a new type of financial fraud, the “phishing”. Phishing involves the use of official-looking emails that direct the recipient to a fake website that looks identical to that of a legitimate business or well-known bank. The fake website will then request personal or confidential information, for so-called security purposes or the updating of databanks.
- do not reply to this email
- do not click on any links in this email
- delete this email
As a preventive measure, never disclose your connection secret codes to anyone. You should also know that Groupama will never ask you by email or by phone to divulge any private information. If you ever receive such a message by internet, please forward it to us immediately.
Cookies :
Some processes, like "cookies" (enabling a website to store information on your PC) or Java applets (program a site asks the user’s browser to execute) allow the collection of data. Such processes cannot be implemented without your knowledge. Most browsers now allow you to refuse the implementation of these techniques in their system. Thus, the user must be informed when these techniques are used, and that he has the right to oppose it.
The user is informed and agrees that during his visits to the mutuaide.fr site, a cookie may be automatically installed on his/her browser. Cookies record information that is stored in the user’s disk. In any case, cookies do not contain confidential information, but they can remember your browsing preferences.
The user has a right to access, delete and modify his personal data communicated by means of cookies. You can set your browser to warn you before accepting cookies and even refuse them. You can also refuse all cookies by configuring your browser as follows :
If you use Internet Explorer 5 or 6 (Microsoft) : click "Tools", "Internet Options", "Security", "Internet", "Custom Level". In "Cookies" options, you can disable cookies authorization and storage.
If you use Internet Explorer 7 (Microsoft) : click "Tools", then "Internet Options" select "Privacy" and choose the level for cookies.
If you use Mozilla Firefox : click "Tools", "Options", select "Privacy" and select the retention rule "Use custom settings for history" and set the parameters at the desired level for cookies.
If you use Opera 9.5 : click "Tools" then "Quick Preferences" and uncheck "Enable cookies".
With your agreement, we would like to install a cookie in your computer. Cookies are small files containing a few lines of text, used to store and retrieve information from your computer, but by no means a cookie can carry viruses. It does not enable us to identify you. It saves information relating to your computer’s browsing on our site so that you shall be able to access content directly when you visit mutuaide.fr. Cookies enable to optimize your connection and personalize the use of the site.
Refusing cookies may prevent you from access to certain features of the site. You can oppose the registration of this cookie by configuring your browser as follows :
If you use Internet Explorer 5 or 6 (Microsoft) : click "Tools", "Internet Options", "Security", "Internet", "Custom Level". In "Cookies" options, you can disable cookies authorization and storage.
If you use Internet Explorer 7 (Microsoft) : click "Tools", then "Internet Options" select "Privacy" and choose the level for cookies.
If you use Mozilla Firefox : click "Tools", "Options", select "Privacy" and select the retention rule "Use custom settings for history" and set the parameters at the desired level for cookies.
If you use Opera 9.5 : click "Tools" then "Quick Preferences" and uncheck "Enable cookies".
Warning :
You represent and warrant that you know the characteristics and limitations of the Internet.
Mutuaide assistance shall in no way be responsible for restrictions linked to the Internet’s functioning, in particular timeliness, reliability of data transmission, access times or access restrictions to specific servers and networks connected to the Internet.
Mutuaide Assistance shall make every effort to keep its site accessible 24/7.
Mutuaide Assistance may interrupt access to the site temporarily or permanently, for maintenance, legal or technical reasons.
No indemnity may be claimed for the unavailability of the site, whether temporary or permanent.
Mutuaide Assistance can only be held liable for direct damages, in case of manifest error and gross negligence.
Mutuaide Assistance makes every effort to provide users with information, tools and services available and verified. It agrees to do its very best to secure, in compliance with the state of the art, the access, consulting and use of the information.
The User accepts the risks and limits of the internet, and agrees that he is solely responsible for any use made of the information. Information and opinions contained on the site Mutuaide.fr can never be considered as formal advice for which Mutuaide Assistance and/or the authors are liable. The services and data provided are for general information purposes only. Mutuaide Assistance and its information providers cannot be held responsible in any case for errors, omissions, alterations or timeliness of the information or any related consequences. They will under no circumstances be liable for any direct or indirect losses incurred as a result of accessing or using the website.
The user is also aware of the nature of the Internet, including its technical performances and response times for consulting, querying or transferring information. Finally, it is for the user to take all appropriate measures to protect its own data and/or software from contamination by viruses circulating through the site Mutuaide Assistance and/or information. It is for the user to install and maintain the appropriate equipment to access the services offered and to use them, especially in IT, telecommunications and security.
© 2011 Mutuaide Assistance - All rights reserved.
