Mutuaide Assistance : a culture of Quality
Certified since 2001 (NF in ISO 9001 Version 2008 since 2009), with Quality as a main pillar of its corporate culture, Mutuaide Assistance has committed to guaranteeing its quality of service (24/7/365) and steadily increasing customer satisfaction while being economically viable.
The strenght we rely upon is based on three principles we have always maintained over the years :
- Staff and services dedicated to the Quality management system.
- Historical pro-activity to constantly adapt resources to the activity with client satisfaction as a goal.
- Continuously adapting its activity to market constraints and ever involving client expectations.
Bry-sur-Marne center
It therefore seemed essential to have our performance validated by an independent body (BVQI) with an undisputable benchmark (ISO 9001 version 2008) on all our activities :
- Automotive assistance.
- Travel assistance in France and abroad.
- Health assistance, and for the first time, the re-rerouting calls activity.
Orvault center
Mutuaide Assistance can also rely on the financial soundness and vitality of Groupama to satisfy its clients and its partners needs when it comes to efficiency and quality.
